At Jasradiant Blinds and Interiors, we are committed to supplying quality home and office décor products. This policy explains the conditions under which returns, replacements, and refunds may be accepted.
By purchasing from us, you agree to the terms below.
1. Return Eligibility
Returns, replacements, or refunds may be accepted where:
- The product delivered is defective
- The product delivered is damaged
- The product supplied is incorrect
- The product does not match the agreed order specifications
- The customer requests a return for a new, unused item in original condition, subject to approval
All return requests must be reported within 48 hours of delivery, supported by proof where applicable.
2. Condition of Returned Items
To qualify for a return:
- The product must be new, unused, and in original condition
- The product must be returned with original packaging where applicable
- The product must not show signs of installation, damage, or alteration
3. Non-Returnable Items
Returns or refunds will not be accepted for:
- Custom-made or made-to-order products unless defective
- Used, installed, or altered products
- Products damaged through misuse, mishandling, or incorrect installation by the customer
- Clearance or discounted items unless defective
- Claims made after 48 hours of delivery
4. Custom Orders
Custom-made products are produced according to customer-approved specifications.
Once production has begun, custom orders cannot be cancelled, returned, or refunded unless the product has a confirmed defect or does not match the approved order details.
5. Return Process
To request a return, replacement, or refund:
- Contact us within 48 hours of delivery
- Provide your order details
- Submit evidence of the issue where applicable
- Return approval must be obtained before sending back the item
Once the request is reviewed, we may approve a repair, replacement, exchange, or refund depending on the situation.
6. Refunds
Approved refunds:
- Will be processed using the original payment method where possible
- May take up to 7 business days after approval
- May exclude delivery or installation charges unless the error was on our side
7. Exchanges
Where possible, returned items may be exchanged instead of refunded, subject to stock availability.
8. Contact Us
For any return or refund inquiries, contact:
Jasradiant Blinds and Interiors
Nacico Co-op Chambers, Moi Avenue, Nairobi
Phone: +254 700 072 333
Email: sales@jasradiantblinds.co.ke
Last Updated: 21/04/2026